FAQS

Here is a list of the most frequently asked questions.

Shopping at the Official DUKAS Online Boutique is easy: if you know what you are looking for, use the specific category links, such as ‘Shoes' section on the site. Once you have found an item, select your size and use the 'ADD TO BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.

Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account’:

  • Track your orders and review past purchases,
  • Gain access to your ‘Wish List’,
  • Be notified when new products are available
  • Save your address and card details for faster shopping,
  • Manage your account details and newsletter subscriptions.

If you have forgotten your password, visit the 'My Account' section, click on 'Forgot Your Password?' and simply follow the 'Password Reset' instructions. You will receive an email with a new temporary password.

In the Official DUKAS Online Boutique, sizes are based on the Italian sizing system. Where an item runs small or large to size, this will also be identified in the item description.

All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, subscribe using your e-mail address and you will be notified once it is back in stock.

Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For further details, please see the SECTION.

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (even if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

There are two ways to remove previously saved credit card details: either edit or add a new shipping or billing address or during your next purchase, simply unselect the option "remember my payment details" on the payment page.

Please note that we are unable to deliver to Post Office Boxes, use General Delivery or deliver to freight forwarding addresses.

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

We offer different shipping options to meet your needs. For further details, please visit our SHIPPING INFORMATION section.

All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

After you place your order, you will be sent an email confirming that it has been received. Your card will be debited immediately after the completion of the order. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Service team and will only charge your credit card for the value of the items in stock.

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by ‘Orders'.

We aim to dispatch all orders within 24 to 48 hours. Estimated delivery times are to only be used as a reference, commences from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'. If you are not registered, sign up now so you can track future orders.

To discover our returns and refunds policy and to learn how to return an item, please kindly visit our RETURNS section in the Customer Service area.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that in case you subscribed to our newsletter we may use your contact details to inform you of the latest arrivals as well as special promotions. If you would prefer not to receive these updates, you can unsubscribe at any time in 'My Account' selecting 'Newsletter Management'. For further details, please visit our PRIVACY POLICY section.

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and therefore are nothing to worry about. Most browsers are automatically set up to accept cookies, but usually, you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Registered customers who have cookies enabled will be automatically recognised when they visit the Official DUKAS Online Boutique. Your name will appear in a welcome message at the top right-hand corner of the website.

In your 'Wish List' you can save your favourite products, keep track of them and eventually purchase them whenever you please.

To create a ‘Wish List’ you will need to be registered and signed in. When browsing, use 'Add to Wish List' on the product page and items will automatically move into your Wish List, which can be found at the top right of the navigation bar ('heart' symbol). Click on the product image to go to the product page and see more specific details about the item. You can also add to ‘Shopping Bag’, or remove the item.

How to Shop

Shopping at the Official DUKAS Online Boutique is easy!

For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.

Shopping at the Official DUKAS Online Boutique is easy: if you know what you are looking for, use the specific category links, such as ‘Shoes' section on the site. Once you have found an item, select your size and use the 'ADD TO BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.

You can pre-order a selection of items before they are available. All items of this type can be identified by the PRE-ORDER label visible on the product page. You can buy and receive them at your preferred address as soon as you proceed with the shipment process. If your order is mixed, for example, it includes items already available and those for pre-order, it can be processed in other ways to guarantee faster delivery. We inform you that the payment will take place at the time the order is confirmed. You will receive a confirmation e-mail as soon as we send your package.

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase. For more information on shipping, click HERE.

At this time, you must verify if your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’. For more information on payment, please read HERE.

After you complete the billing details, you will find in the ‘Order Summary’ a summary of the items you are purchasing and the order total. Click on 'Submit Order' to complete the checkout.

Once the checkout is completed, in 'Your Order Confirmation' page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.

Please refer to the fit details in the product description and the sizing chart on the product pages to help you choose the best size. If you are not entirely happy with the size you have purchased, return it for a different one. For more information, please visit our RETURNS AND REFUNDS section.

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give our Customer Service written notice within seven working days of receiving your items. Either email customerservice@dukas.com.gr or write to:

  • Dukas Chatzidukas Co LPS
  • 22 King George B Avenue
  • 11635
  • Athens, Greece

On receipt of your notice of contract cancellation, our Customer Service team will email you a Return shipping label. 

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return.

Alternatively, you may prefer to return items using our returns collection service. Please visit the RETURNS AND REFUNDS section in the Customer Service area for more details.

Payment for all goods can be by credit or debit carrd. We accept payment with:

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS

Shipping Information

To offer you the best service and ensure fast worldwide deliveries we offer a range of different delivery options to satisfy your need.

Shipping rates vary based on shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.

We are experiencing an higher number of orders during this Sale Season, for this reason orders could be affected by some delays. We will do our best in order to ship your order as soon as possible. Official DUKAS Online Boutique apologises for any inconvenience the situation may cause.
We aim to dispatch all orders within 24-72 hours. Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.

Greece Standard

Destination

Cost

Carrier

Delivery

Attica

10 EUR

Geniki Taxydromiki

1-2 working days

Central Greece

10 EUR

Geniki Taxydromiki

1-3 working days

Central Macedonia

10 EUR

Geniki Taxydromiki

1-3 working days

Crete

10 EUR

Geniki Taxydromiki

1-3 working days

Eastern Macedonia and Thrace

10 EUR

Geniki Taxydromiki

1-3 working days

Epirus

10 EUR

Geniki Taxydromiki

1-3 working days

Ionian Islands

10 EUR

Geniki Taxydromiki

1-3 working days

North Aegean

10 EUR

Geniki Taxydromiki

1-3 working days

Peloponnese

10 EUR

Geniki Taxydromiki

1-3 working days

South Aegean

10 EUR

Geniki Taxydromiki

1-3 working days

Thessaly

10 EUR

Geniki Taxydromiki

1-3 working days

Western Greece

10 EUR

Geniki Taxydromiki

1-3 working days

Western Macedonia

10 EUR

Geniki Taxydromiki

1-3 working days

Greece Express

Destination

Cost

Carrier

Delivery

Attica

15 EUR

TNT Express

1 working day

Central Greece

18 EUR

TNT Express

1-2 working days

Central Macedonia

18 EUR

TNT Express

1-2 working days

Crete

18 EUR

TNT Express

1-2 working days

Eastern Macedonia and Thrace

18 EUR

TNT Express

1-2 working days

Epirus

18 EUR

TNT Express

1-2 working days

Ionian Islands

18 EUR

TNT Express

1-2 working days

North Aegean

18 EUR

TNT Express

1-2 working days

Peloponnese

18 EUR

TNT Express

1-2 working days

South Aegean

18 EUR

TNT Express

1-2 working days

Thessaly

18 EUR

TNT Express

1-2 working days

Western Greece

18 EUR

TNT Express

1-2 working days

Western Macedonia

18 EUR

TNT Express

1-2 working days

European Union (excl. Cyprus)

Destination

Cost

Carrier

Delivery

European Union (excl. Cyprus)

35 EUR

TNT Express

1-3 working days

Cyprus

Destination

Cost

Carrier

Delivery

Cyprus

35 EUR

TNT Express

1-2 working days

Cyprus

25 EUR

Geniki Taxydromiki

5 working days

International (Rest of the world)

Destination

Cost

Carrier

Delivery

International (Rest of the world)

Depends on the location. Kindly contact us for shipping quotation.

FEDEX

5 working days

Official DUKAS Online Boutique ships worldwide, delivering 9am-5pm, Monday to Friday.

Our carriers do not deliver on festive or pre-festive days.

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.

To ensure that the most accurate pricing and delivery costs are displayed while browsing our site, we recommend you to select your country from the list of shipping destinations. Local VAT will be applied for all EU destinations and the UK.

Most non-EU countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

AustriaFranceMalta
BelgiumGermanyNetherlands
BulgariaGreecePoland
CroatiaHungaryPortugal
CyprusIrelandRomania
Czech RepublicItalySlovakia
DenmarkLatviaSlovenia
EstoniaLithuaniaSpain
FinlandLuxembourgSweden

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.

As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Official DUKAS Online Boutique ships worldwide and the shipping costs are already included in the final amount of your order.

We recommend that you consider the following information:

- All orders require a signature upon receipt,

- We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address,

- Our carriers do not deliver to P.O. Boxes or use General Delivery,

- If our carriers do not find anyone at the indicated address, they will try to deliver the package two more times, leaving a card with instructions on each occasion.

Returns and Refunds

Regular Price Merchandise – 14 Days *except for custom made products

Sale Merchandise – 14 Days *except for custom made products

We have made every effort to display as accurately as possible the colours of our products that appear on the Official DUKAS Online Boutique. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

All items are quality controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

A convenient prepaid label will be sent to you if asked. If you choose to use this label, no postage is required upon carrier collection.

We are currently unable to support exchanges through www.dukas.com.gr. You can return your original order for a refund and place a new order. Your original order will be refunded once received and you may place your reorder at any time.

Items purchased from www.dukas.com.gr or DUKAS Showroom are not eligible for price adjustments. Prices will not be adjusted on previously purchased discounted merchandise.

If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection Distance Selling Regulations 2000 (DSRs).

We kindly remind you that if for any reason you are not satisfied with the products purchased on our website, except for custom mad products, you may request a free return within 14 days from delivery of the items, following these simple steps:

1. Access the ‘Contact form’ to be found at the bottom of the main page of Official DUKAS Online Boutique or simply by CLICKING HERE. Complete the online form with the information requested, including: your order number and the e-mail address used to place the order. The details of each item, the quantity of items that you would like to return and the reason for the return.

2. You will be sent a Return shipping label that you have to attach it in the original package, which includes our return shipping address, to the outside of box.

FEDEX: You can contact FedEx via telephone by calling the FedEx Customer Care at +30 210 8905868. Alternatively you can contact us HERE and we will arrange the collection.

GENIKI TAXYDROMIKI: You can contact Geniki Taxydromiki via telephone by calling the Geniki Taxydromiki Customer Care of your local office. The complete list can be found online at https://www.taxydromiki.com/find-store

DUKAS Showroom

22 King George B Avenue

11635

Athens

Greece

+30 210 7258937

You will be notified by email once your return has been received and processed.

Customers from outside the EU must contact us prior their return shipment.

If you are based in the EU under the Consumer Protection Distance Selling Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 7 (seven) working days of receipt.

You must notify Customer Service in writing of your wish to cancel the contract for your entire order under the DSRs within 7 (seven) working days of receiving your items. Either email (customerservice@dukas.com.gr) or you can also write to us at:

DUKAS Showroom

22 King George B Avenue

11635

Athens

Greece

+30 210 7258937

On receipt of your notice of contract cancellation, Customer Service will email you a Return shipping label.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in the case of a dispute.

All items must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order, excluding shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Please note that you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within 7 (seven) working days of receiving the order, as described above.

Our return service is not free of charge and the buyer is responsible for paying the return shipping costs that can be found HERE. If you were to decide to use another carrier, we will not refund the cost of the return shipment. We recommend using a traceable carrier, insured for the full value of the return merchandise. We are not responsible for return packages lost en route. Send your return from the same Country in which you’ve placed your order. We will not be able to accept returns from different Countries. Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper. Your return package will be accepted within 7 working days from the delivery date at our warehouse.

Official DUKAS Online boutique purchases:

For a period of 24 months after the date of your online or Official DUKAS Online Boutique purchase, we will repair any item with a manufacturing defect in materials and/or workmanship (such as broken hardware). However, we cannot guarantee the availability of original parts for all accessories.

Merchandise that has been altered cannot be repaired.

Any issues that are a result of damage or normal wear and tear (such as dirt, scuff marks or scratches) cannot be accommodated.

We do not reimburse the cost of shipping the item to DUKAS.

You may send your item to:

DUKAS Showroom

22 King George B Avenue

11635

Athens

Greece

+30 210 7258937

It can take up to eight weeks for the item to be returned to you once it is repaired.

For return authorisation, please contact our customer service. Please include your name, order number, date of purchase, shipping address, and a description of the damage.

Non-DUKAS Stores (Dept. Stores, Specialty Stores)

Repairs for merchandise purchased from a store or website other than Official DUKAS Online Boutique or DUKAS Showroom or are handled personally by the original store or website. Please contact the original store of purchase for assistance.

Opening and managing an account

Opening an Account is easy. Simply click on "Log In" or on the MY ACCOUNT link at the top of the website and follow the instructions in the "Create Account" or "New Customer" section. Alternatively, when you place an order you will be prompted to "Log in" with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track and receive emails about your order.

Set up your ‘My Account’ and customise your preferences. Improve your shopping experience by taking full advantage of these benefits:

  • News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more;
  • Order History: receive important information regarding your order and get the capability to track your order up until the moment it arrives to you;
  • Faster Checkout: save your billing and shipping information to make it easier to buy your favourite pieces. Enjoy hassle-free checkout;
  • Save Your Shopping Bag: your selection will be saved in your "Shopping Bag" for checkout at a later date.

It's easy to change your account information online, at any time. Simply "Log In" or click on the My Account link at the top of the website to access to your account.

If you have forgotten your password, visit the MY ACCOUNT section, click on "Forgot Your Password?" and simply follow the "Password Reset" instructions. You will receive an email with a new temporary password.

Terms and conditions

Welcome to our website www.dukas.com.gr. ("Website").

These Terms and Conditions of Use govern the access to and use of www.dukas.com.gr. The access to and use of this website as well as the purchase of products on www.dukas.com.gr are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by Dukas Chatzidukas Co LPS ("Provider"), with registered office in Greece at 22 King George B Avenue, 11635, Athens, business register number, tax code and VAT number EL998558970, Chamber of D’ Athens.

Request for further information can be made through our Customer Service. If you need any assistance, go to the CUSTOMER SERVICE area, where you will find information on orders, shipping, returns of products purchased on www.dukas.com.gr, refunds, a registration form, tips and other general information on the services provided by www.dukas.com.gr.

For any other legal information, go to the sections: TERMS AND CONDITIONS OF SALE, RETURNS POLICY and PRIVACY POLICY section on www.dukas.com.gr The Provider may amend or simply update all or part of these Terms and Conditions of Use. Any amendment or update of the Terms and Conditions of Use shall be posted for our users on the Home Page of www.dukas.com.gr as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section. Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated Terms and Conditions of Use of www.dukas.com.gr. If you do not agree to all or part of the www.dukas.com.gr ´s Terms and Conditions of Use, please do not use our website.

The access to and use of www.dukas.com.gr, including display of web pages, communication with Provider, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.dukas.com.gr and its contents. The Provider shall not be considered liable for any use of the website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

We recommend that you read the Privacy Policy which also applies in the event that users access to www.dukas.com.gr and use the relevant services without making purchases. The PRIVACY POLICY will help you understand how and for what purposes www.dukas.com.gr collects and uses your personal data.

  • News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more;
  • Order History: receive important information regarding your order and get the capability to track your order up until the moment it arrives to you;
  • Faster Checkout: save your billing and shipping information to make it easier to buy your favourite pieces. Enjoy hassle-free checkout;
  • Save Your Shopping Bag: your selection will be saved in your "Shopping Bag" for checkout at a later date.

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Dukas Chatzidoukas Co LPS – a company with registered office in Greece at 22 King George B Avenue, 11635, Athens, business register number, tax code and VAT number EL998558970, Chamber of D’ Athens. – and/or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Dukas Chatzidukas Co LPS and Provider as the case may be.

Dukas Chatzidukas Co LPS and/or Provider shall have the exclusive right to authorise or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, the creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Dukas Chatzidukas Co LPS and/or Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, the creation of derivative work from, or exploitation in any way of, the Content expressly authorised in writing by Dukas Chatzidukas Co LPS and Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

www.dukas.com.gr may contain links to other websites which are in no way connected to www.dukas.com.gr or the Provider. The Provider does not control or monitor such third party websites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these websites through the links provided on www.dukas.com.gr and carefully read their terms and conditions of use and their privacy policies. Our Terms and Conditions of Use and Privacy Policy do not apply to the websites of third parties. www.dukas.com.gr provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to websites on the Internet. When the Provider provides links to other websites, the Provider does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

Please, contact the Provider at the following e-mail address: customerservice@dukas.com.gr if you are interested in linking the Home page of www.dukas.com.gr and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to link www.dukas.com.gr. The Provider grants links to www.dukas.com.gr free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to www.dukas.com.gr has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to www.dukas.com.gr or to use unauthorised meta-tags without the Provider consent.

The Provider does not warrant that the contents of the web site are appropriate or lawful in other Countries outside Greece. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by www.dukas.com.gr shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of www.dukas.com.gr is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact our Customer Service by visiting our CUSTOMER SERVICE area. A Provider representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow www.dukas.com.gr to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Provider has adopted adequate technical and organisational security measures to protect services on www.dukas.com.gr, integrity of data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of www.dukas.com.gr, and to avoid unauthorised or unlawful access to such data and information.

The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on www.dukas.com.gr for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on www.dukas.com.gr. The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the Terms and Conditions of Sale and these Terms and Conditions of Use.

These Terms and Conditions of Use are governed by Greek law.

The following Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the TERMS AND CONDITIONS OF USE, RETURNS POLICY and PRIVACY POLICY) of products on our website ("www.dukas.com.gr"). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on www.dukas.com.gr are directly sold by Dukas Chatzidukas Co LPS ("DUKAS") (hereinafter referred to as "the Vendor" or "We" or "Us"). DUKAS has its registered office in Greece at 22 King George B Avenue, 11635, Athens, business register number, tax code and VAT number EL998558970.

Request for further information can be made through our CUSTOMER SERVICE area, where you will find information on orders, shipping, refunds and returning products purchased on www.dukas.com.gr, a registration form, tips and other general information on the services provided by www.dukas.com.gr.

For any other legal information, go to the sections: TERMS AND CONDITIONS OF USE, RETURNS POLICY and PRIVACY POLICY section on www.dukas.com.gr

1.1 The Vendor offers products for sale on www.dukas.com.gr and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.dukas.com.gr.

1.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.4 These Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on www.dukas.com.gr between the users of www.dukas.com.gr and the Vendor.

1.5 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.dukas.com.gr through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.dukas.com.gr and third parties.

2.1 To place an order for the purchase of one or more products on www.dukas.com.gr, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 The order form contains a summary of these Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Orders, in the MY ACCOUNT area.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 English is the language used for executing contracts with the Vendor.

2.8 After your order form has been submitted, the Vendor will process your order.

2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.dukas.com.gr are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.dukas.com.gr.

2.11 By submitting an order form, you agree and accept these Terms and Conditions of Sale as well as further conditions contained on www.dukas.com.gr, even through links, including the TERMS AND CONDITIONS OF USE and PRIVACY POLICY of www.dukas.com.gr

2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

3.1 On www.dukas.com.gr, we only offer products marked with the "DUKAS" trademark. These products are purchased by us directly from the Dukas Chatzidukas Co LPS – a company with registered office in 22 King George B Avenue, 11635, Athens, Greece, VAT EL998558970 – and/or the manufacturer authorised by Dukas Chatzidukas Co LPS.

3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on www.dukas.com.gr on each product page. The products offered for sale on www.dukas.com.gr may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.5 Addresses to which the Vendor cannot ship, will be automatically cancelled.

3.6 All Products sold by www.dukas.com.gr come with an identification tag attached with a disposable seal. When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2 In case of payment by Credit/Debit Card, our payment system ensures secure transactions, since all financial information (credit card number, expiry date, etc.) go directly to an external payment service provider (PSP) which, thanks to a VeriSign-certified system based on SSL 128 bit encryption protocol, guarantees the security of online transactions. Such financial information will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

Transport Terms and conditions

CONDITIONS FOR THE CARRIAGE OF DOCUMENTS AND SMALL PACKAGES BY GENIKI TAXYDROMIKI

In order to proceed with the carriage of small packages and documents through the shipping and handling system of GENIKI TAXYDROMIKI, the sender shall agree to the terms and clauses set out herein. No representative, agent or employee of GENIKI TAXYDROMIKI, hereinafter the Company, nor the sender shall have the right to amend or withdraw these terms and clauses, or part thereof. The carriage of small packages and documents through the shipping and handling system of GENIKI TAXYDROMIKI shall be governed by the terms and clauses set out herein. The sender shall declare that he/she is fully aware of these terms and accepts them unconditionally.

Article 1: The accompanying Express Waybill (SYDETA) is non-negotiable. It shall be completed by the sender or by GENIKI TAXYDROMIKI on his/her behalf. The sender shall declare and accept that he/she is the owner or holder or a representative of the owner or holder of the transported goods described in the form. The sender shall declare that he/she is aware of the conditions of carriage of GENIKI TAXYDROMIKI and accepts them.

Article 2: GENIKI TAXYDROMIKI shall have the right (complying with the restrictions imposed by the Hellenic Authority for Communication Security and Privacy – ADAE) to check the content of the parcel or envelope it accepts for carriage, but shall not be obliged to do so. Should the Company deem that an item is hazardous to public safety and health, it shall have the right to refuse to accept and handle the shipment further and to inform the competent authorities. GENIKI TAXYDROMIKI shall not undertake the carriage of the following items and documents: Money, Currency, Gold, Precious Metals and Stones, Antiquities, Works of Art, Lotteries, Stocks, Bonds, Perishable Foodstuffs, Personal Correspondence and any items in general whose movement is prohibited or restricted by the applicable law and by international conventions. In addition, GENIKI TAXYDROMIKI shall not accept for carriage any items that have not been properly packaged, as well as items for which the sender refuses to provide sufficient details about him/herself or the recipient information requested by GENIKI TAXYDROMIKI. At the time of receipt or at any time thereafter, GENIKI TAXYDROMIKI is entitled not to process the shipment, if there are indications that it contains prohibited items, if the recipient details are insufficient, or if the sender has not submitted a customs declaration when this is required by the applicable customs regulations.

Article 3: GENIKI TAXYDROMIKI makes every effort and takes all necessary actions to ensure fast delivery in accordance with its operating schedule. However, the Company shall in no event be liable for delayed collection, transport or delivery of any shipment or for any loss, impairment, direct or consequential damage or loss of profit, for irregular delivery or failure to deliver due to unforeseen causes or force majeure, including but not limited to: (a) unforeseen events beyond objective human control (accidents regardless of liability, adverse weather conditions, delay of transport, strikes, war or general or partial mobilisation, etc.); (b) act or omission or incorrect instructions of the sender or the recipient or a third party having an interest in the specific shipment; (c) the content of the shipment which can suffer specific damage, physical alteration or destruction. Moreover, GENIKI TAXYDROMIKI shall bear no liability whatsoever for any direct or consequential damage or loss of profit due to delayed delivery or non-delivery or damage or destruction of the postal item, where its type, nature and value have not been declared by the sender and have not been specified in the Express Waybill (SYDETA), or where the sender has not issued and has not delivered to the Company the tax and other supporting documents required by law, as well as in the cases set out in the Code of Conduct for the Provision of Postal Services, in Decision No 688/52 of the Hellenic Telecommunications and Post Commission (EETT) (Government Gazette, Series II, No 1412/10.6.2013), and in the legislation in general. The indicative delivery times are listed on the Company’s website www.taxydromiki.com and in its current price list. Any compensation for delays shall in no case exceed the amounts payable by GENIKI TAXYDROMIKI for loss or destruction of uninsured shipments as set out in detail in Article 8 hereof.

Article 4: The sender warrants that: (a) any statement concerning information provided by the sender for the carriage of the shipment, expressly including any declaration on its content, is true and accurate; (b) the required elements, details and address of the recipient have been correctly indicated on the shipment submitted for processing; (c) the shipment submitted for processing has been packaged in a way that ensures safe handling; (d) any personal data provided by the sender to GENIKI TAXYDROMIKI are accurate and have been obtained in a lawful, transparent and objective manner, and the data subject has consented to the processing of these data and to their disclosure by transmission to the Company; (e) the sender permits the processing of such data for the purposes of this contract, the execution of which includes also the sending of information messages (sms/e-mail) concerning the handling of the shipment; (f) in the case of express shipments outside the EU (to third countries), the sender gives explicit consent to GENIKI TAXYDROMIKI to transmit data to countries outside the EU only for the purposes of execution of this contract, and warrants that he/she has obtained the explicit consent of the data subjects for the express shipment; (g) he/she shall pay all additional costs that may be incurred in the processing, return or storage of items and any incidental costs required because of the nature of the item.

Article 5: GENIKI TAXYDROMIKI is entitled to withhold or not to deliver any item being transported as collateral until the cost arising from the carriage (cargo fares, waybills, etc.) is paid.

Article 6: GENIKI TAXYDROMIKI undertakes shipments charged to the recipient. In case the recipient refuses to pay the fee for any reason, the payment due to GENIKI TAXYDROMIKI shall be made by the sender.

Article 7: GENIKI TAXYDROMIKI processes purchase orders, cash on delivery shipments and consignments even without written order (by phone, by electronic means, etc.). In such cases, the originator shall have the rights and obligations of the person listed as “sender” on the Express Waybill (SYDETA).

Article 8: In case of damage or loss of carried shipments, the liability of GENIKI TAXYDROMIKI shall be limited to the amount of EUR 70 for documents and EUR 400 for parcels depending on the actual value of their content. “Actual value of the content of a shipment” shall mean for documents: the cost of their reissue, replacement, reproduction or rewriting, and for items: the cost (net value without VAT) of their repair, replacement or purchase, which shall be proven by payment documents to be submitted by the beneficiary, taking into consideration the state of the item at the time of delivery. The commercial usefulness of the item or any special worth or value the content of the shipment may have for the beneficiary of the compensation, shall not be taken into account when calculating actual value. The sender or the service user in each case (recipient, originator, etc.) shall accept unconditionally the above maximum amounts of compensation, which include also any compensation for non-material damages, whereas any consequential loss of profit shall not be compensated in accordance with Decision No 688/52 of the Hellenic Telecommunications and Post Commission (EETT) (Government Gazette, Series II, No 1412/10.6.2013). The sender declares that he/she waives any further claim against GENIKI TAXYDROMIKI for any direct or consequential damage or loss of profits due to any cause and in any case declares irrevocably that any debt arising from any cause shall be remitted. The above amounts shall apply per shipment and cannot be higher even if the potential risk has been brought to the attention of the Company in advance. GENIKI TAXYDROMIKI has no knowledge of the content of shipments and therefore, the sender shall acknowledge that, unless the shipment is insured, the value of its content shall be covered up to the maximum amounts indicated above, i.e. the liability for any excess in the value of the shipment shall be borne by him/her. In order for the aforementioned amounts to be paid to the beneficiary of the compensation, the liability of the Company must be proven and the beneficiary must follow the procedure set out in Article 13 hereof. The beneficiary of the compensation shall be the sender and in case he/she waives this right with a written notice to the Company, the recipient of the shipment. If the sender and the originator of the shipment are different persons, the beneficiary of any compensation to be approved shall be deemed to be initially the person listed as “sender” of the postal item in the Express Waybill and not the originator, and in case the sender waives his/her right in writing, then the recipient of the shipment. The maximum amounts of compensation shall also apply to shipments with a declared value in case they have not been insured according to the provisions below. In addition, depending on the value declared by the sender, each postal item transported in Greece may be insured optionally for loss, theft or destruction at the insurance company cooperating with GENIKI TAXYDROMIKI for an amount higher than the compensations specified above, at a charge of 0.6% of the value of the item payable by the user. In order to claim additional compensation for the content of the shipment that has been lost, stolen or destructed, the value of the content must have been declared, the shipment must have been insured for that value and the additional cost of the insurance premium must have been paid in due time. If the value of the shipment has not been declared and the corresponding additional cost of insurance has not been paid, no claim can be brought against the Company. It is expressly agreed that in case the user of the service (originator, sender or third party) insures the items carried by GENIKI TAXYDROMIKI at another insurance company of his/her choice, in addition to the one cooperating with the Company, the liability of GENIKI TAXYDROMIKI to any third party, including the chosen insurance company, shall in no case exceed the amount of EUR 70 for documents and EUR 400 for parcels. In case the postal item carried by GENIKI TAXYDROMIKI has been insured by the user of the Company’s services (originator, sender or third party) at an insurance company or under an insurance policy of his/her choice, the user shall declare and warrant before GENIKI TAXYDROMIKI that the insurance contract contains a clause stipulating that the insurance company is waiving its right of subrogation in respect of the Company (carrier) and that the user is liable before GENIKI TAXYDROMIKI for any damage that the latter may incur in case the aforementioned clause is not in the insurance policy of his/her choice.

Article 9: GENIKI TAXYDROMIKI assumes no liability for damages to any shipment and by any cause, unless all financial obligations to GENIKI TAXYDROMIKI, including any insurance premiums, have been paid in due time as provided for in the contract between the Company and the customer. GENIKI TAXYDROMIKI shall be entitled to set off any amount payable to the beneficiary of the compensation against any payments due by the beneficiary to the Company.

Article 10: The user of the service expressly declares that he/she is aware of and accepts the service charges specified in the Company’s price list that can be found on the Company’s website www.taxydromiki.com. The user also declares that he/she acknowledges and accepts that the charge for each shipment, as specified in the price list, depends on its volume and weight. If the measured volume of the shipment (LENGTH X WIDTH X HEIGHT in cm / 5,000) is greater than its measured weight, the user accepts that the shipment shall be charged based on volume, as stipulated also by the IATA regulations.

Article 11: Each shipment carried by GENIKI TAXYDROMIKI, which contains objects, must be accompanied by the legally required transportation documents.

Article 12: If a postal item could not be delivered to the recipient for any reason, the recipient shall be informed by written notice and a second or further attempts at delivery shall be scheduled in consultation with the recipient or the sender. If the delivery of the postal item to the recipient finally proves impossible for any reason, even in case of the recipient’s refusal to accept it, the sender shall be informed immediately and the shipment shall be returned to him/her with a charge corresponding to the cost of return, without prejudice of the Company’s right to claim any damages. Postal items that could not be delivered to the recipient or returned to the sender shall be considered ultimately undeliverable and shall be destroyed following the prescribed procedure.

Article 13: Any claim must be brought by the beneficiary and must be served in writing at the offices of GENIKI TAXYDROMIKI within six (6) months from the date the shipment has been undertaken by the Company. Any disputes may be resolved through amicable settlement or through the Dispute Resolution Commission (DRC) set up by GENIKI TAXYDROMIKI. Any dispute between the user and GENIKI TAXYDROMIKI shall be resolved by the courts of Athens. Any matters not provided for herein shall be governed by the provisions of the Charter of Obligations to the Consumer (COC), as published on the Company’s website www.taxydromiki.com. The user of the service declares that he/she is fully aware of and accepts the provisions of the Charter of Obligations to the Consumer (COC). For any information users can communicate with the Company’s offices that serve them or with the Company’s headquarters by phone at 2104851100 or in writing by fax at 2104812902, e-mail info@taxydromiki.gr, etc.

Article 14: If the sender makes use of the special system for issuing electronic express waybills, he/she shall declare that he/she is aware of and accept these terms. Where a special device connected to the electronic information system for processing and tracking shipments is used at delivery, the digital signature of the sender or recipient obtained on the special device shall be equivalent to a signature placed hereunder.

Article 15: The users of services provided by GENIKI TAXYDROMIKI SA, i.e. the sender and the recipient, declare that any personal data and the electronic signature submitted to GENIKI TAXYDROMIKI for the purposes of this contract are accurate and that they consent to their storage and processing by GENIKI TAXYDROMIKI in the aforementioned context.

Article 16:  GENIKI TAXYDROMIKI has adopted a Personal Data Protection Policy and a Policy for Safeguarding the Confidentiality of Communications. The full text of these policies, this contract and the Charter of Obligations to the Consumer of GENIKI TAXYDROMIKI, which govern the each express shipment processed by the Company, in their currently applicable form and any amendments thereto, are published on the homepage of the Company’s website www.taxydromiki.com.

Updated: 31 October 2022

Kindly CLICK HERE for FEDEX (former TNT Greece) Terms and Conditions.

Privacy Policy (GDPR)

Respect for your personal data and privacy of these data is of our main concern. Though we harmonize it with the rules of transparency and all the other rules and obligations imposed by the new GDPR.

The following privacy policy reflects the policy to the company “Dukas Chatzidukas Co LPS” and the trade name “DUKAS”. References in the privacy policy to “DUKAS”, “we”, “our”, mean the above company registered in Greece as aforementioned in the section “general terms”. We control the ways that your personal data are collected and the purposes for which they are used by our company, being aware that your personal data are valuable so we do all our effort to protect them and allow you to have access to all your legal rights.

Our policy regulates the data of both the visitor of our website as well as our e-shop and is about the process of your personal data. If anyone does not agree with such policies, he is free to quit either our website or the e-shop.

When you access our website: www.dukas.com.gr or you subscribe to our e-mail service or register to events through specific online or offline forms, you might provide us with personal data such as your name, address, e-mail address, phone number.

The email address you might provide to subscribe to email service or register through online forms may be used to send you information, respond to inquiries, invite you to various events, inform you about special actions of our company or send you our news and similar ones.
 In addition, a visitor’s activity is tracked using Google Analytics. Google Analytics is subject to the privacy policy of Google, Inc., which you can find on Google’s website. These data are used to optimize our website for our visitors and do not include personally identifiable information such as name, contact information, or credit card numbers.
 You may withdraw your consent any time or ask your data to be deleted any time by mailing us at the following e-mail address: customerservice@dukas.com.gr

Web server logs are retained on a temporary basis and then are deleted from our systems.

In order to perform any transaction through the “Official DUKAS Online Boutique” e-shop and to place any order of the company’s products, you will be asked to provide some personal data which are necessary for such a transaction, your full name and surname, the address for the delivery of products, your phone number (whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card. If you also ask us to issue an invoice you may be asked to give your fiscal number as well. If you do not give us all of the information that we need, we may not be able to complete your order.
We reassure you that we ask the minimum of the data required for the transaction. With the use of the website, you provide your explicit consent to “DUKAS” to process the relevant personal data in order to fulfil the placed order and you declare that all the information given, are true and accurate.

These data are kept in our records as long as the transaction is in track. After the completion of the transaction and the period of time that is legally required for any possible review or return of the goods, your data are kept securely stored after the process of ‘pseudonymization’

Our company may process your personal data for keeping records of your interests and keep you informed about offers, sales and relevant to our activities, news. We may also use them to personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested, or To improve our website in order to better serve you, or To allow us to better service you in responding to your customer service requests or To administer a contest, promotion, survey or other site feature or To quickly process your transactions or To send periodic emails regarding your order or other products and services.

With respect to your Personal Data, you retain, among other things, the rights to information, access, opt-out, and deletion ("right to be forgotten"), as specifically set out in Articles 13-22 of the Rules of Procedure. In this context, at any time you may have access to your Personal Data that we maintain in databases to modify, correct or update this data, even to oppose - at any time and for any reason - the processing of Personal Data relating to you, as well as to revoke your consent with regard to their processing or to request their permanent deletion from the Company's records. To do this, please follow the steps that will be listed each time in the message you receive through the relevant communication medium (such as e-mail or SMS messages).

 If you wish to withdraw your consent from all our newsletter and your consent to the use of your Personal Data for marketing, promotional products and/or services, then you can use the unsubscribe link ') as indicated in the messages you have received. Alternatively, you can contact our Customer Service Department by e-mail customerservice@dukas.com.gr or by phone at +30 210 7258937. Please note that we may need to ask you to verify your identity before proceeding with your request.

You may also at any time request that your Personal Data maintained in our records be permanently deleted, by contacting our Customer Service Department via e-mail customerservice@dukas.com.gr or by telephone at +30 210 7258937. We will respond within thirty (30) working days of receipt of your request. If we do not respond or our response is not considered by you to be satisfactory, you have the right to appeal to the Data Protection Authority and request an examination of our response or omission of our action.

In the event of a deletion request from you:

(a) We will cease to use and make available your Personal Data (unless otherwise required or required by law).


(b) We will delete all of your Personal Data from our databases other than those contained in emails, correspondence or other documents that we may hold in order to be able to prove the terms of our contractual relationship with you or as otherwise provided by the applicable legislation.

(c) Taking into account the technology available and the cost of implementation, we will take reasonable technical and organizational measures to inform other data processors processing on our behalf your Personal Data, as specifically mentioned above, that you have requested the deletion    by them (the executors processing) of any links to such data or copies or reproductions of such Personal Data.

Please note that we may need to ask you to verify your identity before proceeding with your above-mentioned request.

We are committed to taking appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage to personal data. Your personal data, after the completion of the purchase of any good are transmitted across the internet securely using high- grade encryption. 

The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes described in this Privacy Policy or for other purposes approved by you.

We will retain your personal data for as long as we need it in order to fulfill our purposes set out in this Privacy Policy or in order to comply with the law.

Our company has taken all the necessary technical measures and precautions to ensure the security and the appropriate use of your data. However, not any technical measure of electronic storage through is 100% secure. 
Our company shall process the above data in accordance with the GDPR (EU 2016/ 679) and the relevant national and EU legislation (i.e. Law 2472/1997).
Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.
Our company keeps the right to amend this policy if necessary in order to be complied to the relevant legislation.

If there are any questions regarding this privacy policy you may contact us using the information defined in this policy.